University of Chicago Medicine + KeyCare
Case Study
Expanding Access and Reducing ED Utilization with Virtual Urgent Care: The First Year at UCM
Summary
Discover how UChicago Medicine expanded access to care and reduced unnecessary emergency department utilization through on-demand virtual urgent care. Learn how UCM partnered with KeyCare to launch a 24/7 virtual urgent care program and achieve measurable improvements in access, efficiency, and patient experience. Download the case study and gain insights into:
- The challenge of limited after-hours access to timely, low-acuity care
- UChicago Medicine’s partnership with KeyCare to launch integrated virtual urgent care on Epic
- Results including 90% faster wait times, diversion of low-acuity visits from the emergency department, and excellent patient satisfaction
View the complete case study and learn how virtual urgent care can expand access, improve efficiency, and enhance the patient experience.
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