Integrated. Epic-native. AI-Enabled. Always on.
A national virtual primary care solution built natively within Epic. KeyCare integrates directly into your organization's central nervous system — one platform, one record. Every patient, every encounter, anytime, anywhere.
Start inside MyChart
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Every front door is now digital.
Healthcare organizations that own their digital access layer retain patients, reduce leakage, and build durable relationships.
Pre-2010s
Traditional Care
THEN
- In-person, episodic visits
- Access constrained by clinic hours
- Overburdened staff and long wait times
- Patients leave the network for convenience
2010s–Early 2020s
Telehealth Era
RECENT DECADE
- Virtual visits added convenience
- Third-party apps fragmented care
- Disconnected from the EHR
- Health systems lost the patient relationship
Now
Integrated Care
TODAY
- 24/7 digital-first patient access, augmented by AI agents
- Virtual workforce embedded in the EHR
- Proactive and reactive care
- One continuous patient relationship
KeyCare helps you get to 24/7 AI-enabled virtual care — natively inside Epic.
Across the full access continuum.
Health systems, health plans, and employers — from on-demand urgent care to longitudinal primary care and behavioral health.
Urgent Care
On-demand, 24/7
Patients connect to a virtual provider in minutes through MyChart — nights, weekends, and holidays. No separate app, no new login. Low-acuity visits resolved without an ED trip.
See how it works →Primary Care
Scheduled & longitudinal
Add virtual capacity without adding headcount. Scheduled visits, post-discharge follow-ups, and chronic disease management — all inside Epic.
See how it works →Behavioral Health
Integrated mental health
Talk therapy, psychiatric consults, and medication management — in one Epic-native workflow. Shorter wait times. Fewer care gaps. More patients reached.
See how it works →Four pillars of a world-class access program.
KeyCare is built around the outcomes healthcare organizations care about most — patient satisfaction, clinical capacity, care continuity, and operational confidence.
Convenience
Access that keeps patients in the Epic experience — no new logins, no fragmentation, and world-class patient satisfaction.
Capacity
A national 24/7 clinical workforce that expands access instantly — nights, weekends, holidays, and rural communities, without straining existing clinical capacity.
Continuity
Documentation, orders, and referrals flow directly into the patient's in-person care network — preserving coordination and long-term patient relationships.
Control
Panel attribution and documentation stay inside Epic — patients build relationships with their care team, not a parallel vendor.
Trusted by healthcare leaders
across the country.
CentraCare is committed to serving our communities and patients with the most convenient options to help them access urgent care all day, any day. Patients can simply log in to their MyChart accounts to obtain seamless, high-quality virtual care from licensed providers.
Amy Porwoll
Senior Vice President, Chief Information Officer
Deaconess is always looking for ways to enhance care for patients, while also improving access, equity, and inclusion in the communities we serve. We looked at other companies and KeyCare offered the broadest coverage area, as well as Epic EHR functionality and interoperability.
Amanda Bohleber, MD, FAAFP
Chief Transformation Officer
Integrating a patient's electronic medical record (EMR) into virtual care settings is a game-changer. It empowers our healthcare providers with a comprehensive view of a patient's medical history, enabling them to make more informed decisions and provide tailored care.
William Carracino, MD
VP & Chief Digital Health Executive
KeyCare provides the most seamless virtual care experience for patients and ensures they have 24/7 access to high-quality services. With the addition of KeyCare's virtual care team, our patients will experience a much more integrated online care experience than is available with any other service in the market.
Hal Baker, MD
Chief Information & Digital Officer
Allina Health strives to deliver care in the most convenient and cost-effective ways for patients. Our partnership with KeyCare enables us to increase access to our telehealth services and provide patients with care when and where they need it.
Jennifer McAnnany
Director of Operations
In just a few short years, the delivery of care without an in-person visit has gone from barely on-the-radar to revolutionizing healthcare. Our partnership with KeyCare will enable us to provide more accessible, coordinated and comprehensive healthcare services to our customers.
Bill Manzie
Administrative Director of Telehealth
Results that speak
for themselves.
Real outcomes across health systems that have deployed KeyCare's virtual care platform.
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Outside clinic hours
Patients get care when your clinics are closed — not from a competitor.
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Covered lives
Demand is accelerating as more healthcare organizations expand digital access.
0
Resolved virtually
Most visits don't need a follow-up — keeping costs down for patients and systems.
0
Avoided higher-cost care
Fewer unnecessary ED trips means lower total cost of care across your network.
0
NPS Score
Patients love the convenience and actively recommend the experience — our score consistently stays above 80.
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Return patients
Repeat use signals trust — patients are building a relationship with your system, not leaving it.
Ready to explore a partnership?
If you're evaluating virtual care infrastructure, we'd welcome a conversation.
Let's Talk