Virtual Urgent Care

A patient administering a Covid test from home with help from a physician
Patient having a telehealth consultation from home
Patient holding a medicine bottle while on a e-visit with a physician

On-Demand Urgent Care on the KeyCare Platform

Offering On-Demand and Asynchronous Options to Patients

Our Virtual Urgent Care solution is designed for both adults and children facing minor health concerns such as respiratory infections, urinary tract infections, and rashes. Tailored to streamline healthcare processes, KeyCare offers state-based coverage with dedicated hours, ensuring accessibility and availability when patients need it most.

Choose from diverse financial options, including Self-pay, Employer Sponsorship, or Assigned Insurance Billing, providing flexibility for all within your health system. Whether through video or audio visits, our solution caters to patient preferences, offering a seamless and convenient urgent care experience.

KeyCare’s flexible urgent care visits are tailored to suit your patients' needs.

Virtual On-Demand Urgent Care

KeyCare's On-Demand solution will help reduce the burden on office-based providers, allowing them to focus on more complex cases.

Offer Flexibility to Patients with On-Demand, Real-Time Virtual Visits 24/7 in 50 states
Diverse Billing Options Including Self-Pay, Employer Sponsorship, or Assigned Insurance Billing
Virtual Visits for Minor Urgent Care  Increases Critical Bandwidth of Office-Based Providers

Solution Overview

Population: Adult and Peds patients with minor urgent care problem, such as URI, UTI and Rashes
Coverage: National coverage, 24x7
Scheduling:  Patient on-demand, self- scheduling via MyChart
Billing: Can support Self-pay, Employer sponsorship, or Assigned Insurance Billing to the health system
Visit: Video or Audio visit

On-Demand Urgent Care Benefits

Improve patient loyalty and decrease leakage ​
Divert patients from unnecessary ER use ​
Decrease stress from office-based providers​
Helps you win employer contracts that require 50-state 24/7 care coverage​
Supports your brand by promoting your digital front door as the entry point​

Virtual E-Visits

Introducing KeyCare's E-Visits – a solution that will empower your health system to deliver timely medical consultations, prescription renewals, and address health concerns, all with a focus on patient-centric care.

Offering On Demand and Asynchronous Options to Patients for Convenient Care
National Coverage Window From 8am to 10pm, With Easy Requests Submitted Through MyChart
Allows Health Systems to Compete With Low-Cost Cash Pay Options from Retailers

Solution Overview

Population: Adult and Peds patients with minor urgent care problem, such as URI, UTI and Rashes
Coverage: National coverage, 8am-10pm
Scheduling:  Patient submits request via MyChart
Billing:  Self-pay by patients ahead of visit via credit card, as well as option for employer sponsorship
Visit: Patient takes dynamic survey; Provider responds with answer within 2 hours, or escalates if needed

E-Visit Benefits

Provide efficient, low cost and convenient asynchronous care options for patients​
Expand urgent care access via your front door, for better keepage and decreased leakage ​
Compete with low-cost cash pay options from retailers and others​
Seamless patient experience and care coordination due to Epic interoperability​

Find detailed information on the Telehealth Anywhere workflow for Epic Health Systems, on Epic UserWeb.

E-Visits for Efficient Patient Services

Offering On Demand and Scheduled Options to Patients  

Introducing KeyCare's E-Visits – a solution that will empower your health system to deliver timely medical consultations, prescription renewals, and address health concerns, all with a focus on patient-centric care.

KeyCare's E-Visits cater specifically to adult patients with well-defined minor urgent care issues, such as URI, UTI, and rashes. This solution not only ensures better patient experience but also decreases leakage to competitors.

Benefits of Virtual Urgent Care With KeyCare

Expands urgent care access via your front door

Your patients will access virtual urgent care visits via your front door so the care coordination is seamless due to Epic interoperability.

Facilitates the acquisition of employer contracts

KeyCare offers 50-state, 24/7 care coverage which helps you capture new employer and payor contracts.

Increases patient loyalty

Patients will stay within your health system when completing a telehealth visit. All notes from the visit will be stored in their MyChart record, helping to decrease leakage.

Reduces avoidable ER visits

Improved and convenient access to care translates to a decline in unnecessary ER visits.

Decreases Provider Burnout

Ensure your providers work to height of their license by offloading routine care to virtual care partners. This workflow will allow your providers to see new patients and higher value visits.

Offers efficient, cost-effective alternatives

Patients benefit from convenient care options, promoting a quicker path to recovery at a lower cost.

A man seated in his well-lit apartment, comfortable taking place in a video call on his laptop
A woman sitting on her couch, with her laptop and phone, interfacing on a video call

Reach Out for a Product Demo Today

Our team is happy to answer questions, schedule demos and help you unlock telehealth solutions

A photo montage of three images featuring KeyCare team members