Workflow Design, System Configuration, and Technical Guidance

• Oversee and directly contribute to the architecture, design, and build of KeyCare’s Epic system, ensuring scalability and maintainability.  
• Offer technical guidance and support for MyChart, EpicCare Ambulatory, Care Everywhere, Hello World, and related applications (including 3rd parties) to meet the needs of KeyCare and our clients.
• Share knowledge of clinical workflows, solutions to common challenges, and recommendations for Epic configuration best practices.  
• Find creative solutions and diverge from Foundation as needed to meet organizational objectives.  

Leadership and Collaboration  

• Provide clear vision and direction to the team, aligning efforts with organizational goals.
• Facilitate and lead decision-making processes, ensuring the team stays on track with deadlines.
• Act as a liaison between the Epic team and other stakeholders, such as product owners, clinical leaders, and operations. Ensure clear and effective communication of progress, risks, and issues.
• Work closely with other teams and departments to ensure smooth integration and alignment of efforts across the organization.
• Address and mediate conflicts within the team, ensuring a collaborative working environment.

Process Facilitation  

• Ensure the team follows defined solution delivery processes informed by scrum, kanban, or other relevant frameworks. This includes facilitating stand-ups, sprint planning, reviews, and retros.
• Ensure the team delivers high-quality products by promoting good testing practices, including automated testing, continuous integration, and continuous deployment.
• Help manage and optimize the team's workflow using tools like JIRA. This involves tracking progress, identifying bottlenecks, and making process improvements.
• Promote a culture of continuous improvement, encouraging the team to reflect on and improve their processes and practices regularly.

Team Development

• Manage and coach team members, helping them grow their skills and advance their careers. This can involve one-on-one meetings, performance reviews, and providing constructive feedback.
• Identify training needs and facilitate opportunities for professional development, such as workshops, courses, or conferences.
• Foster a sense of team cohesion and camaraderie, organizing team-building activities and promoting a supportive and inclusive environment.