EHR Analyst, MyChart-Clinical Applications

Job Title:

EHR Analyst, MyChart-Clinical Applications


Full Time



About Us:

KeyCare offers health systems access to a network of virtual care providers working on KeyCare's Epic-based EMR and telehealth platform. This allows KeyCare to improve access for patients across the United States, while keeping their care coordinated with their health system partners. Health systems can start with nationwide virtual on-demand urgent care coverage (24x7, 50-state coverage), and then may add other virtual health services based on their needs. To learn more about KeyCare, visit

Position Overview:

KeyCare is looking for an experienced Epic Analyst to develop new solutions on our Core Epic team. As a senior analyst with KeyCare's Core EHR team, this role will play a crucial role driving our mission to empower virtual care teams that support, strengthen, and amplify health systems across the US. They will lead workflow design, application build, coordinate integrated testing, and partner with KeyCare stakeholders and clients to address issues. This role will be knowledgeable about the application and KeyCare's policies, procedures, and business operations, and will have technical and soft skills to navigate many situations and guide projects and maintenance successfully.

Key Responsibilities:

  • Collaborate closely with project stakeholders, leadership, technical and product teams, external vendors, and customer success teams to coordinate activities.
  • Conduct design, build, and testing of workflows within the system, and analyze technical issues related to Epic software for new solutions.  
  • Maintain regular communication with Epic representatives, including participation in weekly team meetings, and act as a liaison between end users' workflow needs and Epic implementation staff.
  • Work with Epic representatives, KeyCare's internal teams, and end users to ensure the system meets KeyCare's business needs regarding project deliverables and timelines.
  • Develop an understanding of product requirements and operational needs to guide the direction of KeyCare's workflows by participating in scope meetings and other integrated sessions.
  • Assist the training team in producing training materials and work with end users.
  • Review the status of projects and issues on an ongoing basis with leadership.
  • Attend project meetings to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
  • Manage incidents and requests reported from end-users and operations and works to resolve them.
  • Participate in regular Epic system upgrades, including Nova Note review, system build, testing, and go live support.
  • Participate in the on-call rotation for high and critical issues reported after hours.


  • EpicCare Ambulatory, MyChart or similar certification.
  • 3+ years Epic analyst or similar experience
  • Experience with relevant Epic telehealth functionality (Telehealth Anywhere, Video Visits for All, Care Everywhere)  
  • Ability and willingness to own work activities and ensure they are completed accurately, efficiently and on time.
  • Ability and willingness to see things in an open-minded way and examine an idea, concept, or issue from as many angles as possible.  
  • Strong organizational skills and the ability and willingness to recognize assignments or tasks that need to be completed.
  • Demonstrated success in a startup or non-traditional healthcare organization, and history of taking initiative to learn new software and systems.  
  • Experience with urgent care, behavioral health, patient outreach programs, and virtual care.

Education, Experience, and Licensing Requirements

  • EpicCare Ambulatory, MyChart or similar certification.
  • 3+ years Epic analyst or similar experience

Travel Requirements

10% (Expect up to 4 trips / 12 days of travel year)


  • Eligible for company benefits upon package roll out:
  • Medical
  • Vision
  • Dental
  • Life Insurance
  • Disability
  • Unlimited PTO

How to Apply:

Please reach out to the email listed below.

Include the position title you are applying to in the subject line.

Include a brief intro in the body, and attach your cover letter and resume to the email. Our team will reach out with next steps.

How to Apply:

Please reach out via the external link button below.

You will be asked to attach a resume, and provide required personal info & provider details.

KeyCare is an Equal Opportunity/Affirmative Action Employer

We encourage all qualified applicants to apply.  KeyCare is committed to its evolution towards a diverse and inclusive workplace.  All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender or gender identity, sexual orientation, age, marital status, disability, sex, country of origin, or veteran status. 

Reach Out to Our Team Today!

Our team is looking forward to hearing from you, and happy to answer any questions

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